Your privacy is a priority at sbet11. This Privacy Policy explains exactly what personal data we collect from Indonesian players, why we collect it, how we use and protect it, and what rights you hold over your own information. We encourage you to read this document in full before using the sbet11 platform.
The cards below summarise the most important points in this Privacy Policy. They are provided for convenience only and do not replace the full legal text. Please read all clauses below carefully.
sbet11 collects only the personal data that is strictly necessary to operate your account, process payments, comply with KYC obligations, and deliver a safe gaming experience. We do not collect data beyond what this policy describes.
All data transmitted between your device and sbet11 servers is protected by 256-bit SSL/TLS encryption. Passwords are stored using salted cryptographic hashing and are never held in plain text. We conduct regular security audits to maintain our defences.
You have the right to access, correct, and request deletion of your personal data. You may also object to certain types of processing or withdraw your marketing consent at any time. Contact our support team at [email protected] to exercise these rights.
sbet11 does not sell, rent, or trade your personal data to any third party for their own independent marketing purposes. Data is shared only with carefully vetted service partners (payment processors, KYC providers, game studios) strictly as needed to deliver our services.
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory and anti-money-laundering obligations. Account data is typically retained for 5 years following account closure.
This policy is written with Indonesian players in mind. We reference local payment partners (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay), local time zones (WIB/WITA/WIT), and the Indonesian regulatory context throughout this document.
sbet11 is committed to protecting the privacy and personal data of every player who uses our online casino and sportsbook platform. This Privacy Policy sets out the basis on which we collect, process, store, use, and share any personal information you provide to us, or that we collect about you in the course of operating the sbet11 service.
sbet11 operates as a licensed and regulated online gaming platform serving players primarily based in Indonesia. Our services include sports betting (including football, badminton, MotoGP, and e-sports), live casino games streamed by providers such as Evolution Gaming and Pragmatic Play Live, slot titles from Pragmatic Play, NetEnt, Microgaming, Pocket Games Soft, and Spribe, roulette, fish shooting arcade games, and togel (Indonesia's traditional numbers lottery) draw markets.
Because our services involve the handling of real-money transactions in Indonesian Rupiah (IDR) through local payment channels including BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), OVO, DANA, GoPay, ShopeePay, and LinkAja, we are required by our licensing obligations and by sound data governance practice to handle your personal information with the highest levels of care, transparency, and security.
This Privacy Policy should be read in conjunction with the sbet11 Terms & Conditions and Responsible Gaming Policy. Where any inconsistency exists between this Privacy Policy and the Terms & Conditions in respect of data matters, this Privacy Policy shall prevail.
sbet11 collects the categories of personal data described in the table below. We collect only what is necessary to provide our services, meet our legal and regulatory obligations, and maintain the security and integrity of the platform. We do not collect sensitive categories of data (such as racial or ethnic origin, health data, or biometric identifiers) except where strictly required for identity verification in specific jurisdictions.
| Category | Data Points Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, national identity card (KTP) number or passport number, photograph (KYC submission) | Account registration; age verification (21+); KYC compliance; fraud prevention |
| Contact Data | Residential address in Indonesia; email address; Indonesian mobile phone number | Account management; customer support; regulatory correspondence; marketing communications (where consented) |
| Financial Data | Bank account details (account name, bank name, account number — e.g., BCA, BRI, BNI, Mandiri); e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja); deposit and withdrawal history in IDR | Payment processing; withdrawal verification; anti-money-laundering (AML) compliance; fraud detection |
| Account Data | Username; account creation date; login history (timestamp, IP, device type); account status; self-exclusion and responsible gaming settings | Account security; responsible gaming enforcement; regulatory audit trail |
| Transactional Data | Wagering history; game session logs; bonus claims and wagering requirement progress; win/loss records | Service delivery; bonus management; responsible gaming monitoring; dispute resolution |
| Technical Data | IP address; device type and model; operating system; browser type and version; screen resolution; session duration; referral URL | Platform security; fraud prevention; user experience optimisation; analytics |
| Communications Data | Live chat transcripts; email correspondence with support; feedback submissions | Customer support quality assurance; dispute resolution; regulatory compliance |
sbet11 collects personal data through the following channels and mechanisms:
The majority of personal data we hold is provided directly by you when you: complete the account registration form on sbet11; submit KYC verification documents; make a deposit or request a withdrawal via a local payment method; contact our customer support team via live chat or email; or participate in any promotion or survey offered by sbet11.
When you access and use the sbet11 platform, our servers and analytics infrastructure automatically collect certain technical data, including your IP address, device identifiers, browser fingerprint, session timestamps, pages visited, game sessions initiated, and click-path data. This data is collected using server logs, session cookies, and first-party analytics tools. Please refer to Clause 7 (Cookies & Tracking Technologies) for further detail.
In limited circumstances, sbet11 may receive personal data about you from third-party sources, including: payment processors and local Indonesian banks (transaction confirmation data); KYC and identity verification service providers (identity check results); fraud prevention partners (device reputation and velocity data); and responsible gaming databases (self-exclusion status). Data received from third-party sources is handled in accordance with this Privacy Policy and is used only for the purposes for which it was received.
sbet11 uses the personal data we collect for the following specific purposes:
sbet11 processes your personal data only where we have a valid legal basis for doing so. The legal bases applicable to our processing activities are as follows:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and ongoing account management | Performance of a contract — processing is necessary to deliver the gaming service you have contracted with us to receive. |
| Payment processing (deposits and withdrawals in IDR) | Performance of a contract — processing is necessary to execute financial transactions on your behalf. |
| KYC identity and age verification | Legal obligation — we are required by our licensing conditions to verify the identity and age of all players before processing withdrawals. |
| Fraud prevention and AML monitoring | Legitimate interests — sbet11 has a legitimate interest in protecting the security and integrity of the platform and in complying with anti-money-laundering obligations. |
| Responsible gaming monitoring and intervention | Legitimate interests / Legal obligation — sbet11 has both a licensing obligation and a genuine care-of-duty interest in protecting vulnerable players. |
| Marketing communications and personalised promotions | Consent — we will only send marketing communications where you have provided explicit, informed consent. You may withdraw consent at any time. |
| Platform analytics and service improvement | Legitimate interests — sbet11 has a legitimate interest in understanding how the platform is used in order to improve it, provided this analysis does not override your privacy rights. |
sbet11 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
To process your deposits and withdrawals, sbet11 must share relevant financial and identity data with our payment processing partners. These include Indonesian local banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, OCBC NISP) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja). Data shared with payment service providers is limited to what is strictly necessary to execute and verify the transaction.
sbet11 uses specialist third-party KYC service providers to assist with identity verification. These providers may process copies of your KTP or passport and cross-reference them against third-party identity databases. All KYC providers used by sbet11 are contractually bound to handle your data in accordance with applicable data protection standards and to use it solely for the purpose of identity verification on sbet11's behalf.
Game studios whose content appears on sbet11 — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe — may receive limited technical and session data (such as session tokens, stake amounts, and game outcomes) to facilitate the delivery of their games within the sbet11 platform. Game providers do not receive your full name, contact details, or payment information.
sbet11 may be required to disclose personal data to regulators, licensing authorities, tax authorities, law enforcement agencies, or courts where we are compelled to do so by law, court order, or regulatory instruction. We will notify you of any such disclosure where we are legally permitted to do so.
Where sbet11 identifies fraudulent, abusive, or money-laundering activity, we may share relevant data with cross-industry fraud prevention networks and responsible gaming databases to protect other operators and their players from the same bad actors.
In the event that sbet11 undergoes a merger, acquisition, reorganisation, or sale of all or a material part of its assets, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified of any such transfer and the successor entity will be bound by this Privacy Policy in respect of your data.
sbet11 uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and collect aggregate analytics data. Below is a description of the main categories of cookies used on https://sbet11.bet:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management; authentication tokens; security tokens; load balancing. These cookies are essential for the platform to function and cannot be disabled without breaking core functionality. | No — essential for platform operation. |
| Functional | Remembering your preferred language, time-zone display (WIB/WITA/WIT), and last-visited game category. These enhance usability but are not essential. | Yes — disabling may reduce personalization. |
| Analytics | Aggregate, anonymised data on page views, session duration, game category popularity, and deposit funnel drop-off. Used solely for platform improvement. No individual profiling. | Yes — opt out via cookie preference centre. |
| Security & Fraud | Device fingerprinting signals used to detect multi-accounting, credential stuffing, and automated bot activity. These are processed for fraud prevention under legitimate interests. | No — essential for platform security. |
You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the performance of the sbet11 platform or prevent you from accessing certain features. Deleting all cookies will log you out of your session and reset your preferences.
sbet11 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
sbet11 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as we are required to retain it by applicable regulatory, legal, or licensing obligations. The table below provides indicative retention periods for the main categories of data we hold:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | For the duration of the account, plus 5 years following account closure (required by AML and licensing obligations). |
| KYC verification documents (KTP, passport copies) | For the duration of the account, plus 5 years following account closure. |
| Financial transaction records (deposits, withdrawals, wager history) | 7 years from the date of the transaction (required by AML regulations). |
| Customer support communications (live chat transcripts, email) | 3 years from the date of the interaction. |
| Marketing consent records | Until consent is withdrawn, plus 3 years as evidence of consent. |
| Technical and analytics data (IP logs, session logs) | 13 months from collection date, unless retained longer for a specific fraud investigation. |
| Self-exclusion records | For the duration of the exclusion period plus 7 years, to prevent re-registration attempts. |
When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for aggregate analytics purposes.
Subject to applicable law and our regulatory obligations, you hold the following rights in respect of the personal data sbet11 holds about you. To exercise any of these rights, please contact our support team via live chat or at .
Request a copy of the personal data we hold about you and receive information about how it is being used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our regulatory retention obligations.
Request that we restrict processing of your data in certain circumstances, for example while a dispute is being resolved.
Request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Object to processing based on legitimate interests, including profiling for marketing purposes or behavioural analytics.
Withdraw your consent to receive marketing communications at any time. Withdrawal does not affect the lawfulness of prior processing.
Lodge a complaint with the relevant data protection authority in your jurisdiction if you believe we have processed your data unlawfully.
The sbet11 platform is strictly intended for adults aged 21 years or older. sbet11 does not knowingly collect, process, or store personal data from any person under the age of 21. This restriction applies equally to all games and services available on the platform, including sports betting, live casino, slot titles, roulette, fish shooting games, and togel draw markets.
All new accounts are subject to age verification as part of the KYC process. Where sbet11 has reasonable grounds to suspect that an account holder may be under the age of 21, the account will be suspended pending verification. Where it is confirmed that an account was registered by a person under 21, the account will be permanently closed, all pending bets will be voided, and any deposited funds will be returned to the source payment method following investigation.
sbet11 may send you promotional communications including bonus offers, free spin promotions, reload bonuses, seasonal campaign notifications (for example, Idul Fitri / Lebaran specials, Ramadhan promotions, or Indonesian Independence Day offers on and around 17 August), and personalised game recommendations based on your activity history on the platform.
All marketing communications from sbet11 are sent only to players who have provided explicit, informed consent to receive them. Consent is obtained at the point of account registration via an opt-in mechanism, and you may also update your marketing preferences at any time through your account settings or by contacting our support team.
You may withdraw your consent to receive marketing communications from sbet11 at any time using any of the following methods:
Opt-out requests will be processed within 5 business days. Please note that withdrawing your consent to marketing communications does not affect your ability to use the sbet11 platform, and sbet11 will continue to send you essential, non-promotional transactional communications (such as deposit confirmations, withdrawal notifications, KYC status updates, and account security alerts) regardless of your marketing preference.
sbet11 is operated by an internationally licensed gaming company whose infrastructure and service partners may be located in jurisdictions outside Indonesia. As a result, your personal data may be transferred to, stored in, or processed in countries other than Indonesia, including countries where the applicable data protection laws may differ from those in your home country.
Where such international transfers occur, sbet11 ensures that appropriate safeguards are in place to protect your data. These safeguards may include:
Specific categories of data subject to international transfer include KYC verification data processed by our identity verification service provider, game session data transmitted to game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe, and analytics data processed by our platform infrastructure providers. In all cases, data is transferred only to the extent necessary for the specified purpose and under contractual confidentiality and security obligations.
sbet11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or the services we offer. The most current version of this Privacy Policy will always be available at https://sbet11.bet/privacy-policy and will display the date on which it was last updated at the top of the page.
Where we make a material change to this Privacy Policy — meaning a change that significantly affects how we collect, use, or share your personal data — we will notify you in advance via a prominent notice on the sbet11 platform or via the email address registered to your account, where practicable. We will provide at least 7 days' notice before a material change takes effect.
Your continued use of the sbet11 platform following the effective date of any update to this Privacy Policy constitutes your acknowledgement of the updated policy. If you do not agree with the changes, you should discontinue use of the platform and contact our support team to close your account and request deletion of your data where permissible under our retention obligations.
Non-material updates — such as corrections of typographical errors, clarifications that do not change the substantive meaning of a clause, or updates to contact information — may be made without advance notice and will be reflected in the updated "Last updated" date at the top of this page.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way sbet11 handles your personal data, please do not hesitate to contact our support team. We are committed to responding to all privacy-related enquiries promptly and transparently.
For formal data rights requests (access, rectification, erasure, portability, objection), please send your request to with the subject line "Data Rights Request" and include your full registered name, username, and a clear description of the right you wish to exercise. sbet11 will acknowledge receipt within 5 business days and will fulfil the request within 30 calendar days.
sbet11's customer support team is available every day of the year, including Indonesian national holidays such as Idul Fitri, Idul Adha, Indonesian Independence Day (17 August), Nyepi, and Waisak. Support hours are referenced in WIB (UTC+7) by default, but our agents are available to assist players across all Indonesian time zones, including WITA (UTC+8, covering Bali and Sulawesi) and WIT (UTC+9, covering Maluku and Papua).
Now that you've reviewed our Privacy Policy, you can enjoy everything sbet11 has to offer knowing your personal data is handled with care, transparency, and world-class security. Explore our game library, check out the sportsbook, or log in to your account.